The Duke of Edinburgh's Award is committed to protecting the privacy of its participants, leaders and supporters and the users of our online services. This statement explains how we achieve that goal and gives details of our privacy practices, including what information we collect about people using eDofE, our website and other online services, how the information will be used or disclosed, and rights with respect to our collection and use of personal data.

The DofE ensures all its work is carried out in accordance with the Data Protection Act (1998), our registration number is Z6551949.

By using our online services you are accepting the practices described in this Privacy Policy.

Why we collect personal information?

There are two types of information you provide us with when using our online services: personal information you knowingly choose to disclose that is collected by us and information collected by us as you interact with our services.

We collect your personal information because it helps us support Operating Authorities, DofE centres and groups and participants in achieving an Award. It enables us to give convenient access to our online services and support mechanisms. In addition, personal information helps us to continue to develop and improve the way the DofE operates and supports its network.

What Information does the DofE collect and why?

We may ask you to provide us with personal information on a voluntary basis in certain areas of our online services. In particular, you may be asked to provide the following information:

• eDofE: If you wish to use the online management system offered by the DofE called eDofE you will need to provide personal information including, but not limited to, personal details, contact details, demographic information and, for young people, detailed information about your DofE programme and activities. This convenient service saves you time and allows for easier use of our services. If you are using eDofE, you will be set up on the system with a default username and password by the person at the next level up within the DofE structure. On your first login you will create a personal profile by choosing a personal username and password (with a password hint in case you forget it) and providing your personal details. The system saves your information. The next time you access eDofE all you need to do is enter your username and password and the system looks up the information it needs to assist you. We keep records of your activity on eDofE to help us understand how you use the system so that we can make it a more effective tool for you.
• Subscription information: If you want to subscribe to the DofE magazine or other publications, including e-newsletters, and you are not using eDofE, you will be asked to provide general information, including contact details (such as your name and address) and details of your involvement with the DofE. We will use this information to maintain your subscription account with us and to fulfil your subscription(s).
• Survey information: If you want to participate in any of our online surveys you may be asked to provide personal information. The nature of the information may vary depending upon the type of survey that is being conducted, but is likely to include contact information and demographic information. We will use this information to determine which products and services are likely to be of interest to you and to improve our service to you.
• Competition information: If you want to enter any of our competitions online you may be asked to provide personal information. The nature of the information may vary depending on the competition, but is likely to include contact information. We will use this information to inform our competition winners. We may publicise the winners, but will not give enough information to personally identify you to anyone else without explicit permission.
• Applications for financial support: The DofE provides access to several funds for participants including the SERCO Bursary and the ALDO Trust. The nature of the information we will ask for in the application process may vary depending upon the application process and requirements of the funds, but is likely to include general personal information, including contact details (such as your name and address) demographic information and information about your DofE activities. We may publicise participants who are granted support, but we will ask your permission before doing so.
• If you are unhappy with your experience with any part of the DofE or wish to provide feedback on our services or programmes you may do so using our Complaints, Feedback and Enquiries system found on the DofE website. You will be asked to provide contact information and details of the incident. You will need to authorise us to share this information in order to take action on your feedback.

How does The Duke of Edinburgh's Award use information that it collects from its online services?

All contact from the DofE using personal data will communicate useful and relevant information to either help participants complete a DofE programme, Leaders/OAs to run DofE programmes more effectively or help the DofE Charity improve the quality and breadth of its programmes.

We may therefore use this information about you for the following purposes:

• To send you information about and changes to eDofE and the DofE website.
• To send you information about the DofE and promotional material about our products and services and products and services offered by our partner organisations and companies that we think may be of interest to you, provided that you have opted in as described below.
• To monitor consumer interest in our range of products and services and to assist us in tailoring the content of the website and eDofE to our online visitors' needs by collecting information about your preferences through tracking patterns of page-viewing, downloads and uploads.
• o To create a profile relating to you in order to show you the content that we think you might be interested in and to display the content according to your preferences.

Does The Duke of Edinburgh's Award disclose information that it collects from this site to other parties?

The DofE will not provide any information collected from the DofE website that personally identifies you to any other company or organisation, unless it is required to do so by law, Court Order by other Government or law enforcement authorities or as described in this policy.

Data collected on eDofE is shared with the relevant licenced Operating Authority and DofE centre, as a necessity to enable young people to complete their DofE programme and achieve an Award and for DofE Leaders to be managed effectively. The DofE will not provide any information collected from eDofE that personally identifies you to any other company or organisation, unless it is required to do so by law, Court Order by other Government or law enforcement authorities or as described in this policy.

The Duke of Edinburgh's Award uses third parties to process and/or store data that is received on the website and eDofE but these third parties have no rights to use any information that personally identifies you for any other purpose.

Please bear in mind that if a partner asks the DofE to show an advertisement to certain participants (for example, men aged 18-24) or participant segment (for example, Bronze Physical section participants), which includes yourself and you respond to that advertisement, the partner may conclude that this segment fits the description of the audience they are trying to reach and therefore continues to request advertisements are shown to them.

The partner may also use information regarding your use of the DofE’s online services, such as the number of times adverts have been viewed by segment/type of person (but not any personally identifiable information), to determine which advertisements/information they request the DofE shares with different segments.

Use of cookies:

As is standard practice on many websites and online services, the DofE online services uses "cookies" and other technologies to help us understand which parts of our services are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and similar technologies to see if our online advertising is bringing people to our resources and services, such as EX2 and other online training and downloads. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our participant and network communications. We also use cookies to customise your experience and provide greater convenience each time you interact with our services. For example, knowing your first name lets us welcome you with a greeting the next time you visit eDofE.

If, however, you prefer not to enable cookies you can disable the use of them for you. Please note that certain features of the DofE website and eDofE will not be available once cookies are disabled.

As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

In some of our email messages we use a "click-through URL" linked to content on the DofE website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

Your rights

• Opt-out: Although DofE participants, Leaders and supporters indicate that they welcome details of offers and other promotional material about products and services provided by the DofE and other parties and updates about our website/eDofE we acknowledge the right of our customers to choose. You will be given the right to opt out of receiving promotional materials by email/mail whenever you are asked to provide information on the DofE website or in your personal preferences section of your eDofE account.
• If you do not opt-out at that time and you are not using eDofE, but later decide that you do not wish to receive future communications of this nature you should send an email message to info@DofE.org with the subject "Unsubscribe Direct Marketing" and what you wish to unsubscribe from. Within eDofE you can change your preferences at any time after log in. Please note, messages will still be posted within the eDofE messaging system, but you can choose not to receive them to an external email account.
• Access and correction: You have a right to know about the personal information that the DofE holds about you and to receive a copy of that information provided upon request. You also have a right to correct, amend or delete the information that the DofE holds about you if it is incorrect. If you wish to exercise these rights and you are not using eDofE please contact us by post or email at the address shown in the 'Contact' section below. Within eDofE you can view these details at any time by logging in with your personal username and password.

Security

The DofE incorporates reasonable safeguards to protect the security, integrity, completeness, accuracy and privacy of the personal information we have collected on our online services and we have put in place reasonable precautions to protect information from loss, misuse and alteration. Our security and privacy policies are periodically reviewed and enhanced as required and only authorised individuals have access to the information you provide us.

Children

The Duke of Edinburgh's Award does not knowingly solicit information from any child under the age of 14. Should a child whom we know to be under 14 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information. We recommend that the children over the age of 13 up to the age of 18 ask their parents permission before sending any information about themselves to anyone over the Internet. All under 18s are required to give parental consent on Operating Authority enrolment forms before they are set up on eDofE.

External links

The DofE online services provide links to various websites that we do not control as well as to our sponsors. When you click on one of these links, you will be transferred out of our website and connected to the website of the organisation or company that you selected. Even if an affiliation exists between our website and a third-party website, we exercise no control over linked sites and are not responsible for the privacy practices of other organisations and websites. Each of these linked sites maintains its own independent privacy and data collection policies and procedures. If you visit a website that is linked to our site, you should consult that site's privacy policy before providing any personal information. This privacy policy applies solely to the information gathered by the DofE.

Terms and modifications to privacy statement

The Duke of Edinburgh's Award may modify this privacy policy at any time, at its discretion and modifications are effective upon being posted on the DofE website and in eDofE. You are responsible for reviewing this privacy statement periodically to ensure that you are aware of any changes to it.

Contacting the DofE

If you have any questions about this privacy policy, the privacy practices of the DofE or if you want to exercise any of the rights that you are given under this privacy statement you can contact:

Email: info@DofE.org
Post: The Duke of Edinburgh's Award
Gulliver House
Madeira Walk
Windsor
SL4 1EU